Friday, May 09, 2014

Old friends in new frocks? MFN clauses in the online hotel booking sector/11

(Previous installments here)

Because of convincing evidence that interbrand competition, here competition between insurance brands measured by the rate of consumers’ price-based switching, is very effective when exercised on PCWs, the Competition Commission can be legitimately concerned not to hamper the attractiveness of these platforms’ business model. However, while the direct anticompetitive effects of narrow MFN clauses may appear limited, their cumulative, or “network” effect could still have momentous consequences for competition in the PMI market. 

Once wide MFNs are prohibited, an insurer is able to agree different PMI premiums with different PCWs. If a PCW retains, or introduces, a narrow MFN, the insurer will be constrained not to offer on its own website a premium lower than the price agreed with that PCW. When the same insurer agrees on a narrow MFN clause with a number of PCWs, the cumulative effect is that the insurer's directly offered price cannot be lower than the price it offers on any of its partner PCWs’ websites. The end result is that the price displayed by the insurer on its own website would be the same as the least competitive partner PCW.

Therefore, one unintended consequence of the cumulative effect of narrow MFNs could be that the PMI providers with significant and high-profit direct sales would still prefer charging the same price through all PCWs in order to maintain the attractiveness of their own channel, so that the narrow MFN clause becomes a de facto wide MFN clause. Of course, this in turn will depend on a number of factors, such as the strength of the PMI’s brand and the presence of alternative channels to efficiently market PMI policies, which make direct sales less attractive to the PMI.

While the Competition Commission acknowledges that also narrow MFNs, because of the alleged network effect, can restrict competition, she maintains that these effects would be confined to a limited number of PMI brands, not affecting the functioning of the PMI market as a whole. In particular, having empirically examined the importance of direct sales to PMIs, the Competition Commission found that insurers whose direct sales were dominant relative to alternative channels already did not appear on PCWs. There were only four brands for which there was significant competition between the direct channel and the PCW, but those four brands together only accounted for a small proportion of the policies sold through PCWs. The Commission thus concludes that “in the vast majority of cases, narrow MFNs do not impose significant network effects.”

(To be continued)